i.TV Blog - Latest Comments in Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Thu, 17 Dec 2009 10:43:48 -0000

I hear ya, Chuck and you're right about us needing to make money. We knew that would be a risky decision to put ads there but we also tried to make them easy to dismiss. If we could do without ads or a reduced number of ads, we would but according to our analysis, a paid app just wouldn't cover all the expenses in the long term. At some point, we may be able to offer an in-app purchase that would allow you to turn ads off but until then, we'd love for you to hang in there with us. We have some really rad things coming next year and we wouldn't want you to miss out! Thanks for commenting.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Chuck M — Thu, 17 Dec 2009 08:43:27 -0000

I like and use the app all of the time, however it is now laden with advertising, you can't touch it without it launching into some advertisement....especially difficult is the lower pop up when you click on a particular program....arggghh, I know you guys want to make money off of this but you may lose many of your tried and true users.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Mon, 14 Dec 2009 16:01:35 -0000

Yes, we are very grateful for the quick turnaround on Apple's part too.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Mon, 14 Dec 2009 16:01:15 -0000

Actually, Apple was having a problem with their servers the night before and the wrong update (i.TV 2.1 with all the crash problems) was sent down to iTunes. People started updating but with the wrong app. We decided to temporarily remove i.TV from the App Store until Saturday midday and then pushed it live again, after Apple had resolved the issues they were having. The new app is available in the iTunes Store now. Go and download it!

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Michael Linden — Sun, 13 Dec 2009 12:23:09 -0000

thanks for fixing the problem so quickly...

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Bob — Sun, 13 Dec 2009 05:17:06 -0000

Saturday morning, 12 December, I tried to download the newest update, version 2.1.1, but after the download started, iTunes updater halted the transfer, and stated that the update did not exist. What happened? Did your "bug fix" have a bug of it's own?

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

zetaprime — Sun, 13 Dec 2009 01:54:35 -0000

I was hoping to see support for Dish Network DVRs in the new version and a bit disappointed to se it still not there in 2.2. But all the same I was glad to see it back in the store again.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Thu, 10 Dec 2009 11:06:25 -0000

No, we can't.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Name — Wed, 09 Dec 2009 23:02:20 -0000

What if I allowed the netflix access? Can u still access my data while I can't use the app?

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Mikey — Tue, 08 Dec 2009 20:16:09 -0000

Thanks for responding (to both inquiries). I'll keep checking.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Mon, 07 Dec 2009 21:49:35 -0000

Thanks a lot. I'm not just saying this but it really does mean a lot to hear that. This is a frustrating situation for all who can't use the new app (and for us too). App developers are rushing to get their apps approved before Christmas, so we're probably dealing with a backlog in the app review process. Apple's been really good to us in the past as well as through this whole little road bump we've experienced with the app. We'll be back up soon. I just wish I could tell you when.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Romenoff — Mon, 07 Dec 2009 20:55:18 -0000

I think it's pretty stand up of the Company to post and answer users here. I for one actually appreciate having the updates & answers. Like most here, I miss the App. But I find it hard to believe how ungratefull some people are for a free app.
Hopefully you will have it sorted soon.
Thanks for being straight shooters.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Romenoff — Mon, 07 Dec 2009 20:43:16 -0000

7-Dec-09
Sorry to hear of the issue. Is there any update on progress?

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Mon, 07 Dec 2009 19:04:36 -0000

We are still waiting for approval from Apple, so still no idea on timeline. However, there are concrete, encouraging signs it'll be sooner than later. I knew more and could give you a better answer. I hope you don't have to use the other app for much longer. :) i.TV will be back soon.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Mikey — Mon, 07 Dec 2009 18:59:49 -0000

Any new updates on the approval? This tv guide app is AWEFUL!

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

David Topper — Thu, 03 Dec 2009 01:45:54 -0000

Idea to restore 2.0 from Time Machine was priceless and better yet... it works! Thanks to all that made this suggestion. It was so obvious that I missed it!

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Fri, 27 Nov 2009 20:27:09 -0000

Just read the response I gave to Mikey below.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

orejr — Fri, 27 Nov 2009 14:08:04 -0000

You guys really are bad. A working 2.0 is better than NOTHING! Duh!

orellars@yahoo.com

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Fri, 27 Nov 2009 12:25:17 -0000

First of all, thanks for your support and patience and I'm sorry you had to resort to using another app. The challenge in working with the iTunes Store is that we have no control over the app approval process and we can't repost a previous version again (even though it was already approved once by Apple). So, as much as we wish we could repost 2.0 and have i.TV still available, Apple's system just doesn't allow it. I wish I could give you a different answer other than that but we think a new and improved app will be available sometime next week. Luckily we caught the problem with 2.1 before it became too widespread but our hearts are kind of aching for the thousands who have been affected by what happened. Hang in there!

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Fri, 27 Nov 2009 12:21:00 -0000

Well, it won't be 2.0 that appears on iTunes. It'll be 2.1.1. It's been submitted to Apple and is awaiting their approval.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Fri, 27 Nov 2009 12:20:03 -0000

Hard to say. We hope it'll be sometime next week at the latest. Right now the app approval time seems to be about a week but that fluctuates.

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Mikey — Fri, 27 Nov 2009 11:04:12 -0000

I used 2.0 for a few months and loved it. I updated to 2.1 last week, which of course broke everything. Why not put 2.0 back on the app store in the meantime? Lots of TV watching during this holiday weekend, and I had to get the TV Guide app to compensate. i.TV is a much better app, and like everyone else, I miss it! I have no doubts you'll get the new version working properly, but if it is possible to put 2.0 back in the store, please do. I, for one, would appreciate it!

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

bobnyaz — Thu, 26 Nov 2009 23:55:20 -0000

I read on facebook that it was submitted to Apple for the fix. Any idea how long Apple takes to get this out for me to download back in again?

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

orejr — Thu, 26 Nov 2009 21:01:36 -0000

How long does it take to put 2.0 back in iTunes??? DUH!

Re: Hard decisions: We temporarily removed i.TV 2.1 from the App Store

Justin W. — Wed, 25 Nov 2009 13:38:52 -0000

Good question, Chris. We just felt the risk was too great to the majority of i.TV users who had not yet downloaded the application. Again, mega apologies for the inconvenience this causes. We think we've found what the problem is and we hope to have a fix on it's way to Apple today.